Last updated: 01 August 2026

At Genuine IT Solution ("we", "our", "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have with respect to it.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal information you submit through our contact form: name, email address, phone number, project details and any message content.
• Business information shared during proposals, quotations or service delivery.
• Technical information collected automatically: IP address, browser type, device information, pages visited and referring URL.
• Cookies and similar technologies to remember your preferences and analyse website traffic.

2. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To send project updates, quotations, invoices and service-related notifications.
• To send marketing messages about our products and services via SMS, RCS, email, WhatsApp or phone call, based on your consent.
• To improve our website, products and services.
• To comply with applicable legal, tax and regulatory obligations.

3. Consent for Communications

When you submit our contact form and tick the consent checkbox, you expressly agree to receive updates and promotional communications from Genuine IT Solution through SMS, RCS, email, WhatsApp or phone call. You may withdraw your consent at any time by writing to gnanavel@genuineitsolution.in or replying "STOP" to any marketing message.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers who help us operate our business (e.g. email delivery, hosting, payment processing), subject to confidentiality obligations.
• Law-enforcement or regulatory authorities when required by law or to protect our legal rights.

5. Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law.

7. Your Rights

Subject to applicable law, you have the right to:

• Access, correct or update the personal information we hold about you.
• Request deletion of your personal information.
• Withdraw your consent for marketing communications at any time.
• Object to certain processing of your data.

To exercise any of these rights, please contact us at gnanavel@genuineitsolution.in.

8. Cookies

Our website may use cookies to enhance your browsing experience and analyse traffic. You can control or disable cookies through your browser settings; note that disabling cookies may affect the functionality of the website.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

• Email: gnanavel@genuineitsolution.in
• Phone: +91 78450 22332
• Address: 93, Brindavan Nagar, Valasaravakkam, Maduravoyal, Chennai, Tamil Nadu 600087, India.