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Terms & Conditions

Last updated: 01 August 2026

Welcome to Genuine IT Solution ("we", "our", "us"). By accessing or using our website www.genuineitsolution.in and any of our software products or services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website, submitting an enquiry, purchasing our products, or engaging our services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract, and that you accept these Terms and Conditions in full.

2. Services

Genuine IT Solution provides custom software development, web development, mobile app development, ERP, billing/POS software, cloud integration and IT consulting services. The scope, deliverables, timelines and pricing for each engagement will be defined in a separate proposal, quotation or service agreement.

3. User Obligations

  • You agree to provide accurate, current and complete information when contacting us or using our services.
  • You will not use our website or services for any unlawful or unauthorised purpose.
  • You will not attempt to gain unauthorised access to our systems, disrupt our services, or reverse-engineer our software.

4. Intellectual Property

All content on this website, including logos, text, graphics, images, software and source code, is the property of Genuine IT Solution or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, modify or distribute any material from this site without our prior written consent.

5. Payment & Refunds

Payment terms for each project or product will be specified in the applicable quotation or invoice. Unless otherwise stated in writing, fees paid are non-refundable once work has commenced or a licence has been delivered.

6. Communications & Consent

By submitting the contact form or otherwise providing your contact details, you consent to receive updates, service messages, and marketing communications from us via SMS, RCS, email, WhatsApp or phone call. You may opt out at any time by writing to gnanavel@genuineitsolution.in.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices or availability of any third-party sites.

8. Limitation of Liability

To the maximum extent permitted by law, Genuine IT Solution shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of our website, products or services. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Warranty Disclaimer

Our website and content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

10. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, without notice, if you breach these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: